HEIDOLPH SERVICE SOLUTIONS
SERVICE CENTER | ON-SITE SERVICE | TROUBLESHOOTING AND REPAIRS
With a product from Heidolph Instruments, you can be sure you get not only a reliable premium device, but also a service team that makes a difference. We have made it our mission to take care of everything so you can spend more time on your projects and research.
SERVICE SUPPORT
We will work to prioritize your eligible repairs to help minimize downtime. Feel free to request a free quotation beforehand.
TROUBLESHOOT & REPAIR
If on-site repair isn't possible or preferred, we'll troubleshoot and repair in our in-house service center.
LOANER SERVICE
When available, we offer free loaner equipment during repairs to minimize research interruptions.
SERVICE OPTIONS
SERVICE CENTER
We work to prioritize repairs so labs can get back to their research with as little downtime
as possible, providing loaner equipment during the repair when available
ON-SITE
Our Service techs are available to be on site for 4-8 hours and work to observe all safety
and security regulations of every lab for maximum support
LEVEL OF SERVICE
Heidolph Service provides solutions for all of your service needs. From troubleshooting on the phone to calibration in your lab, we provide the highest level of service.
SERVICE ROADMAP
SERVICE CENTER
ON-SITE
NO INTERRUPTIONS
We work to prioritize repairs so labs can get back to their research with as little downtime as possible.
MEET OUR SERVICE TEAM
Our team of Certified Service Technicians work to make sure your device is working properly to ensure you can focus on your research
MEET OUR SERVICE TEAM
Our team of Certified Service Technicians work to make sure your device is working properly to ensure you can focus on your research
STERILIZATION SERVICE OPTIONS
All service options below are available with the purchase of equipment or can be purchased post-sale. Ask for any of the services below to be added to your quotation!
ACTIVATION AND TRAINING
Our service team will help to ensure that your equipment is running correctly and ready to use, addressing potential questions and educating on best practices
IQ/OQ/PQ
Documented proof that facilities and equipment have been delivered and installed, in accordance with the requirements and safety regulations stipulated in the design qualifications. Please contact Heidolph to discuss your PQ needs to structure the load testing to meet your application
PREVENTIVE MAINTENANCE (PM)
Preventative maintenance is recommended yearly and includes tests on essential autoclave functions and replacement of included parts.
ACTIVATION AND TRAINING
Our service team will help to ensure that your equipment is running correctly and ready to use, addressing potential questions and educating on best practices
Sterilization Activation & Training
Sterilization Activation & Training (ELC & PVG Models)
Ensures equipment runs properly*, addresses any initial questions, best practices, and makes sure the customer is comfortable operating the equipment
ELC & PVG Models
PN
080000127
080000128
*Does not include installation
PREVENTIVE MAINTENANCE (PM)
Preventative maintenance is recommended yearly and includes tests on essential autoclave functions and replacement of included parts.
Preventive Maintenance (PM)
PM with Calibration
Replacement of:
Chamber Brite, safety valve, safety valve holder, door bellow,
door gasket
Inspect the reservoir and piping
Clean water electrode and strainer
Check Solenoid Valves
Test safety features
Temperature and pressure calibration
Empty chamber temperature mapping
Run three cycles with probes
On-Site PN
080000115
080000116
Service Center PN
080000117
080000118
IQ/OQ/PQ
Documented proof that facilities and equipment have been delivered and installed, in accordance with the requirements and safety regulations stipulated in the design qualifications. Please contact Heidolph to discuss your PQ needs to structure the load testing to meet your application
IQ/OQ
IQ/OQ/PQ
IQ/OQ test plan and report
Temperature and pressure mapping
Half and full-load cycle tests
PN
080000850
080000851
CONTACT OUR SERVICE AND INSTALLATION TEAM
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